SpinChester Privacy Policy

At SpinChester, we respect your privacy and are committed to protecting the personal data you share with us. This policy explains how we at SpinChester collect, use, store and safeguard your information when you visit spinchester.com, register an account, or use our gaming services. By creating an account with us, you confirm that you have read and understood how SpinChester Casino handles your data.

Who We Are

SpinChester is operated by Fortaprime SRL. Our platform is registered as a corporate entity in Costa Rica, and we provide our services to players across Europe with a particular focus on the Netherlands and the United Kingdom. Throughout this document, references to "we", "us" and "our" mean SpinChester and its operating company, Fortaprime SRL.

Information We Collect

When you use our services, we collect several categories of information necessary to provide a secure and compliant gaming environment. Here at SpinChester, we only gather data that is relevant to account management, payment processing, legal compliance and improving your experience.

• We collect registration details such as your name, date of birth, email address, phone number and country of residence
• We gather verification documents, including proof of identity, proof of residence and, where required, financial statements
• We record transaction data related to deposits, withdrawals and your chosen payment or cryptocurrency methods
• We track your gaming activity, including games played, wagers placed and bonus usage, to maintain fair play and meet wagering requirements
• We log technical data such as IP address, device type, browser information and login timestamps
• We store your communications with our customer support team via LiveChat, email or the Help Centre

How We Use Your Information

Our SpinChester team uses your personal data for legitimate operational and legal purposes. We process your information to verify your identity, prevent fraud, comply with anti-money laundering regulations, and manage deposits and withdrawals across our supported currencies, including EUR, GBP, TRY and various cryptocurrencies. Our Loyalty Program and VIP Loyalty Club also rely on your wagering data to calculate comp points, levels and eligible rewards.

We may use your contact details to send you information about promotions, including our welcome bonus, reload offers and missions, unless you have opted out of marketing communications. You can withdraw your consent to marketing at any time without affecting the core services we provide.

Verification and Anti-Money Laundering Checks

Under our AML obligations, we may request verification documents such as ID, proof of residence and financial statements before processing a withdrawal. We are entitled to suspend any payout where inconsistencies are found. If a deposit was made with no gameplay at all, we require the full amount to be wagered three times before any withdrawal, and we apply this rule to protect both you and our platform from fraudulent activity.

Legal Basis for Processing

We at SpinChester process your personal data based on several legal grounds, including the performance of our contract with you, compliance with our legal and regulatory obligations, our legitimate business interests, and, where applicable, your consent. Since we serve players across Europe with a Dutch-focused audience, we aim to align our data practices with recognised European privacy standards wherever they apply to our operations.

Data Sharing and Third Parties

We do not sell your personal information. However, our SpinChester platform works with trusted third parties to deliver our services effectively, and we may share data with:

• Payment processors handling deposits and withdrawals through Visa, Mastercard, Apple Pay, Google Pay, bank transfer or cryptocurrency networks
• Game providers and live dealer studios that power the thousands of slots and live casino games available on our site
• Identity verification and fraud prevention services used to confirm your account details
• Regulatory or law enforcement authorities where we are legally required to disclose information
• IT and hosting providers that support the technical infrastructure of SpinChester Casino

Any third party we work with is required to handle your data responsibly and only for the purposes we have authorised.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to remember your preferences, keep you logged in, and understand how players interact with our games and promotions. You can manage cookie settings through your browser, though disabling certain cookies may affect the functionality of SpinChester Casino.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting and regulatory requirements. Loyalty points and account levels are automatically wiped after three months of inactivity, though certain transactional records may be retained longer where required by financial regulations.

Data Security

We take appropriate technical and organisational measures to protect your information against unauthorised access, loss or misuse. Our SpinChester systems use encryption and secure protocols during data transmission, particularly for payment information and verification documents. While we work hard to protect your data, no online platform can guarantee absolute security, and you also play a role by keeping your login credentials confidential.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. We aim to support these rights wherever applicable, including:

• The right to request access to the personal data we hold about you
• The right to ask us to correct inaccurate or incomplete information
• The right to request deletion of your data, subject to our legal retention obligations
• The right to object to or restrict certain types of processing
• The right to withdraw consent for marketing communications at any time

To exercise any of these rights, you can contact our support team through LiveChat, email or our Help Centre, available 24/7 in English and Dutch.

Restricted Countries and Regional Notes

SpinChester does not accept players from a number of restricted countries, including the USA, Poland, Russia, Ukraine and several others listed in our Terms and Conditions. If you access our site from a restricted jurisdiction, we are not obligated to process your account data for gaming purposes. We also note that while players in Sweden may access our platform, they are excluded from bonuses, VIP rewards and comp point exchanges, and we process their data accordingly.

Children's Privacy

Our services are intended strictly for adults who meet the legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors, and if we become aware that we have done so, we will take steps to delete such information promptly.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology or legal requirements. We encourage you to review this page periodically. Continued use of SpinChester Casino after any changes indicates your acceptance of the revised policy.

Contact Us

If you have questions about how we handle your personal data, our support team is available around the clock via LiveChat and our Help Centre. We are committed to addressing your privacy concerns promptly and transparently, and we welcome your feedback on how we manage your information at SpinChester.